Support

Contact details and answers to common questions about Outinery.

Contact us

Email us at support@outinery.com and we will reply within two working days.

So we can resolve your query quickly, please include:

• The email address on your Outinery account.
• What you were doing when the problem happened (for example "generating a plan for Saturday in Soho").
• Whether you were using the website or the iPhone app, and a screenshot if you have one.

Common questions

How many itineraries can I create? Every account includes a monthly allowance of itinerary generations. Your current allowance and usage are shown in the app under Profile → Plan & Usage, and the allowance resets automatically each cycle.

How do I delete my account?In the app or on the website, go to Profile → Profile & Security and choose Delete Account. Deletion is immediate and permanent, and removes your saved itineraries, favourites, preferences, and usage data.

Something in a plan looks wrong (venue, hours, location)? Use Send Feedback in the app's Profile menu to report it. Reports go directly to the team and help us correct the listing.

Legal

Our Terms of Service and Privacy Policy describe how the Service works and how we handle your data.

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